Terms & Conditions

Delivery:

We aim to despatch your order within 3 days of receiving payment, but we will always notify you of any delays.

Some orders may arrive in separate packages depending on the items ordered

Once products have been dispatched to within the UK, orders normally arrive in 3 -4 days. We do not take responsibility for late or non-delivery due to factors outside our control.

Pricing:

We reserve the right to change, without notice, any pricing in the case of error or in the case of an increase in the postage prices.

Should any goods ordered and delivered prove to be defective on delivery we will be happy to replace the goods or refund the purchase price although your statutory rights are unaffected, with any disputes being undertaken under Scottish law & jurisdiction.

Returns:

You can cancel your order at any time from placing it up to 14 days from the day after receiving it. You must email your cancellation to sales@soapfarm.co.uk

Cancelled goods must be returned within 14 days of cancellation and at your cost. These costs are refunded for faulty goods.

A full refund,including original delivery costs,will be made within 14 days of goods. Refunds may be reduced for undue handling ect.

Please contact us if you are returning your order, by email at sales@soapfarm.co.uk

We reserve the right to reject an order if we suspect that a customer is taking advantage of our returns policy.

Privacy Policy:

We recognise customer’s privacy and we therefore take our responsibilities to protect it very seriously. We confirm that the personal information requested from you either for the purpose of processing your order or for the return of information to you via e-mail is never provided to third parties. Our site may contain links to a number of independent sites. Please be aware that this privacy policy does not extend to any collection of information by those sites.

We operate within the guidelines set out by UK Law. If you have any questions, please contact us by email at sales@soapfarm.co.uk

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